Chicago O’Hare International Airport (ORD) is not only one of the busiest airports in the United States, but it also serves as a central hub for United Airlines, one of the largest carriers globally. As United’s primary base of operations, Chicago O’Hare International Airport offers travelers a world-class experience, with seamless services, a broad range of amenities, and excellent connectivity to domestic and international destinations.
Whether you are departing from, arriving at, or connecting through United Airlines Chicago O’Hare International Airport this guide will help you navigate the airport with ease, making your travel experience as smooth as possible.
United Airlines Chicago O’Hare International Airport Terminals and Check-In
United Airlines primarily operates out of Terminal 1 at Chicago O’Hare International Airport. Terminal 1 is divided into two concourses: Concourse B and Concourse C. Concourse B houses United Airlines check-in counters, while Concourse C is used for both domestic and international departures, including long-haul international flights.
At United Airlines Chicago O’Hare International Airport, travelers can check in through several convenient methods. Self-service kiosks are available for quick and easy check-in, while United’s mobile app offers a smooth digital check-in process. Premier Access passengers, including MileagePlus Premier members and those flying in premium cabins, can take advantage of expedited check-in lanes for a faster, more comfortable experience.
Additionally, curbside check-in is available, adding even more convenience for passengers, especially for those traveling with a lot of luggage or seeking a more hands-off approach to the check-in process.
Security and TSA PreCheck
For travelers concerned about the security process at United Airlines Chicago O’Hare International Airport, the airport offers a variety of options to ensure a speedy journey through the screening process. The airport has multiple security checkpoints located in Terminal 1, with TSA PreCheck lanes available for eligible passengers. If you are a TSA PreCheck member, you can enjoy quicker security screening without needing to remove your shoes, belts, or light jackets, nor take out your laptops or liquids.
United Airlines also collaborates with CLEAR, a program that expedites the identity verification process using biometrics, such as fingerprints or facial recognition, further reducing the time you spend at security.
United Airlines Lounges: United Club and United Polaris Lounge
For those looking for a place to relax before their flight, United Airlines offers several lounges at Chicago O’Hare International Airport. The United Club lounges, located in Concourse B (near gate B6) and Concourse C (near gate C16), provide a comfortable space with complimentary snacks, beverages, Wi-Fi, and ample seating.
Travelers flying in United Polaris business class on long-haul international flights can access the United Polaris Lounge, located near gate C18 in Concourse C. The United Polaris Lounge elevates the airport lounge experience with a range of premium amenities, including a full-service restaurant, private shower suites, and relaxing areas designed to refresh and rejuvenate passengers before their flight.
Dining and Shopping at United Airlines Chicago O’Hare International Airport
United Airlines Chicago O’Hare International Airport offers a diverse selection of dining and shopping options to cater to the tastes and needs of all travelers. Whether you’re craving a quick bite or prefer a sit-down meal, you’ll find numerous options.
In Terminal 1, you can enjoy gourmet Mexican cuisine at Tortas Frontera by Rick Bayless or unwind at Beaudevin Wine Bar, which serves fine wines and light bites. If you’re in a rush, popular fast food spots like Dunkin’ and Starbucks are conveniently located throughout the terminal.
For shopping, travelers can visit Hudson News for travel essentials, or browse through a variety of specialty stores. There are also duty-free shops located in the international departure area, where you can pick up luxury goods, cosmetics, and souvenirs.
International Flights and Connections
As one of United Airlines’ main hubs, Chicago O’Hare International Airport offers a vast array of international flights. The airport provides direct service to major cities across Europe, Asia, South America, and beyond. United Airlines also operates numerous domestic flights, connecting O’Hare to virtually every corner of the United States.
For international connections, O’Hare’s Terminal 5 serves as the primary facility for U.S. Customs and Border Protection (CBP), where passengers arriving from international destinations clear customs. After clearing customs in Terminal 5, international passengers connecting to domestic flights will re-check their luggage and proceed to Terminal 1.
Baggage Services and Assistance
Baggage claim for United Airlines flights at Chicago O’Hare International Airport is located on the lower level of Terminal 1. The airport provides multiple baggage claim areas depending on the arrival gate. If your luggage is delayed, lost, or damaged, United Airlines has a dedicated Baggage Service Office to assist with any issues.
United Airlines also offers real-time baggage tracking through its mobile app, making it easy for passengers to monitor the location of their checked luggage.
Ground Transportation and Parking
Chicago O’Hare International Airport is well-connected to the city and surrounding areas by multiple modes of ground transportation. The airport offers a variety of parking options, including hourly, daily, and economy lots, as well as valet parking for added convenience.
United Airlines passengers can easily access taxis, rideshare services, and airport shuttles via the airport’s People Mover system, which connects the terminals to rental car centers, parking areas, and public transit stations. Additionally, O’Hare offers direct access to the CTA Blue Line, which provides a quick and affordable ride into downtown Chicago.
Accessibility Services
United Airlines is committed to making travel as accessible as possible for passengers with special needs. At Chicago O’Hare International Airport, travelers can request wheelchair services, accessible restrooms, and visual paging systems. Passengers requiring assistance can also take advantage of the “Airport Companion” program, which offers additional guidance through the airport.
Sustainability at United Airlines Chicago O’Hare International Airport
Both United Airlines and O’Hare have implemented sustainability initiatives to reduce their environmental impact. United has been leading the way in promoting sustainability with initiatives like sustainable aviation fuel usage, carbon offset programs, and fuel-efficient aircraft operations.
At O’Hare, energy-efficient terminals, sustainable transportation options, and recycling programs are all part of the airport’s strategy to minimize its carbon footprint. These efforts are aimed at making the airport more eco-friendly while providing a cleaner, greener experience for travelers.
Conclusion
United Airlines Chicago O’Hare International Airport is an essential travel hub, offering exceptional services, amenities, and a wide range of destinations for both domestic and international travelers. From its modern Terminal 1 facilities to its extensive lounges, dining options, and accessibility features, O’Hare provides a top-tier experience for all passengers. Whether you’re departing, arriving, or connecting through O’Hare, United Airlines ensures your journey is seamless and enjoyable.
With its commitment to customer service, sustainability, and convenience, United Airlines Chicago O’Hare International Airport continues to be a leader in air travel and a vital gateway to the world.
