My experience at the Southwest Airlines San Diego Office was incredibly positive. I needed help with a last-minute itinerary change, and the staff handled it like pros. They were calm, helpful, and so efficient — I was in and out in no time with everything sorted. The office felt professional but not intimidating, and every staff member I interacted with was polite and knowledgeable. I was particularly impressed with their attention to detail and willingness to explain options clearly. It’s easy to see why Southwest has such a strong reputation for customer service.
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