Belavia Airlines Rome office played a crucial role in my sister’s travel experience, offering both convenience and challenges. She had booked a flight with Belavia from Rome to Minsk for a business trip and visited their office in Rome for assistance with her booking. Located in a central area, the office was easy to find, and the staff welcomed her warmly. They were professional and efficient, helping her confirm her ticket, clarify baggage policies, and ensure all travel documents were in order. The process was smooth, and she appreciated the staff’s politeness and patience in addressing her queries.
However, her experience on the day of travel was less seamless. Upon reaching the airport, she discovered a minor issue with her ticket, which required immediate resolution. She attempted to contact the Rome office, but due to high call volumes, she struggled to get through initially. After multiple attempts, she finally managed to speak to a representative who quickly assisted her, reassuring her that the issue would be resolved at the check-in counter. While it caused momentary stress, she was ultimately able to board her flight without any major delays.
During the flight, she found the cabin crew to be courteous and attentive, making the journey comfortable. The food was decent, and the overall service onboard was satisfactory. While Belavia Airlines provided a generally positive experience, my sister felt that better communication from the Rome office, especially in urgent situations, could have made her travel experience smoother. She appreciated their helpfulness but hoped for improved customer service accessibility. Overall, her journey with Belavia Airlines, facilitated by their Rome office, was mostly pleasant, barring minor inconveniences, and she would consider flying with them again.
