Travel plans don’t always materialize, and flexibility when booking can be a relief. If you’re flying to or from the Hawaiian Islands, knowing the Hawaiian Airlines cancellation policy is important before booking.
Hawaiian Airlines cancellation policy is relatively simple with most flexibility depending on the fare class or method of booking. Here’s what you need to know about canceling a flight with Hawaiian Airlines.
- 24-Hour Risk-Free Cancellation Policy
As with most all major U.S. carriers, Hawaiian Airlines has a 24-hour risk free cancellation policy. This enables travelers to cancel any flight within 24 hours from booking and receive a full refund, provided the booking was done at least 7 days before the departure date.
Key Points:
- Cleared for all fare types including Main Cabin Basic
- Must be booked directly with Hawaiian Airlines (website, app, or customer service)
- Refund is done to the original mode of payment
- No cancellation fees apply
- Main Cabin Basic Tickets
Hawaiian Airlines’ cheapest but most restrictive ticket type, Main Cabin Basic fares come with the least flexibility. These tickets are also non-changeable and non-refundable after the initial 24-hour grace period, of course.
A Main Cabin Basic fare, if you cancel it after 24 hours, won’t earn you a refund or credit, unless your flight schedule is canceled or materially changed by Hawaiian Airlines.
The fares are ideal for travelers with fixed plans who have no use for flexibility.
- Main Cabin, First Class, and Business Class (Non-Refundable Fares)
(Non-refundable rates in the Main Cabin or First Class are the most common purchase because they are the most affordable rate.) If you cancel, you won’t receive a refund, but you can get a travel credit (known as an eCredit) for the value of a ticket you don’t use.
Here’s how it works:
- Cancel without touching it to avoid losing the entire ticket.
- An eCredit will be issued minus any applicable cancellation fees
- Travel credits are valid when booking future Hawaiian Airlines flights
- Credits generally expire 12 months from the date the original ticket was issued
Hawaiian frequently waives change or cancellation fees during travel disruption periods, such as COVID-19.
- Refundable Tickets
If you bought a refundable fare, you have the most flexibility. You may cancel your reservation at any time prior to flight departure and receive a full refund to your original form of payment.
How to request a refund:
- Go to website of Hawaiian Airlines
- Go to “Manage Flights”
- You’ll need to enter your booking details and follow the prompts to cancela
- Credit cards refunds take typically between 7 business days.
- Award Ticket Cancellations (HawaiianMiles)
If you booked your flight with HawaiianMiles:
- Online cancellation of your reservation
- Miles will be reinstated to your HawaiianMilesaccount**
- Taxes or fees that are paid in cash will be refunded or converted to travel credit
- Depending on your fare type and elite status, a cancellation or redeposit fee could apply
- Flight Cancellations by Hawaiian Airlines
If Hawaiian Airlines scrubs your flight because of the weather, operational problems or other disruptions, you have several options:
- Change to another Hawaiian Airlines flight for free
- Request a full refund
- Take travel credit to use in the future
If your flight is canceled or significantly delayed, you will be notified by email or phone.
- How to Cancel a Hawaiian Airlines Flight
Here are the ways that you can cancel your flight:
- Mobile App: Access the Hawaiian Airlines app to manage and cancel your reservation.
- Customer Service: Reach out to their reservations center.
